While booking tickets people look for the best offers and visit websites like Vivid seats, but is Vivid seats legit and reliable? No matter how much discount or rewards you get, you must ensure what kind of website you visit to buy concert and theater shows tickets.
Many say Vivid seat as SCAM and many say safe?
But, many say it’s safe and reliable.
So there may be confusion and I will clarify along with Vivid reviews given by the customer or different review platforms.
Is Vivid Seats Legit or Scam?
Yes, Vivid Seats is a legit and reliable company for reselling exchange tickets. They are in business since 2003 selling sporting event tickets, concert event tickets, and theater events tickets.
They have about 4 Million+ visitors on their site every month.
Now if you have a doubt that is Vivid seats 100% legit, so I would say NO. Because their policies and customer service are the worst.
So an organization that is working for the last 20 years and has millions of visitors indicates that Vivid seats are legit.
in 2021, Vivid seats were listed on NewsGeek in the list of America’s best customer service.
But Vivid seats have many complaints as well where people majorly report 3 problems.
Hidden fees with no cancellation and refund process.
Vivid seats use the word postponed instead of canceled, so they don’t have to refund.
No Guarantee of ticket confirmation.
If you go through the review you will find approx 60% of the users are happy with the service but the rest say Vivid seats a Scam and even don’t recommend others only because of the above 3 reasons.
If you are also planning to buy tickets there may be a couple of questions in mind like
Can you get scammed on Vivid seats?
After my whole research and reading all reviews, my honest answer is No, but you may get tricked by them and so you only need to be smart and careful.
This is important to fully understand whether is Vivid seats legit and trustworthy.
Vivid seats have a 100% buyer guarantee where they commit the following statement.
- You will receive full-service customer care
- Your transaction will be safe and secure
- Tickets will be delivered before the event
- Your tickets will be valid and authentic
- Order will be accurate
- You will be compensated for a canceled event.
But do customers really get this service, if yes then why there are so many negative reviews?
I will explain it to you and also how to safely book tickets from Vivid seats.
While placing an order, buying, or booking there should be nothing hidden, but when you book tickets from Vivid seats the actual price comes after the checkout.
So first let’s see what customers complain about Vivid seats.
What makes Customers feel that Vivid Seats is a Scam?
- No cancellation after tickets are booked
- They can cancel the ticket anytime
- Poor Customer support who responds too late
- Vivid Seats ticket management is very poor.
- Seems they are just a booker and do not have the tickets.
- No proper follows ups and emails
Related Article – Is Mercari a Legit Website
Vivid Seat Reviews by Customer
If you read reviews carefully you will gain a lot of ideas that how the customer’s experience was with Vivid seats so far.
These reviews will even help you to be more careful while buying tickets.
Here I am taking the 3 biggest reviews platform where people make complaints and give their reviews.
Vivid Seat Reviews on Trustpilot
Before reading reviews keep in mind that the majority of the people come to these reviews website to share their bad experiences.
On Trustpilot, there is a total of 3.409 Vivid seat reviews as of August 2022.
It’s a verified company on Trust pilot and got a rating of 3.1★ out of 5.
Let me share here some screenshots of both negative and positive reviews given by the Vivid seat customers.
Mostly Negative reviews are related to their poor working system like
They canceled the ticket of customer just 24 hours before the show with a reason that they do not have tickets available. So why did they confirm the ticket about two months back at the time of booking?
Vivid Seat Reviews on Consumer Affairs
Consumer affairs is a government agency where people can make such complaints.
On Consumer affairs, there is a total of 2,570 Vivid Seat reviews on Consumer affairs.
Vivid Seats has got a 2.7★ rating out of 5. This indicates that many customers have bad experiences with Vivid Seats.
Check a few screenshots of reviews given by the Vivid seat customers on Consumer affairs.
Vivid Seat Reviews on SiteJabber
SiteJabber is another big platform where customers share their reviews of businesses and organizations.
On SiteJabber there is a total of 2,118 reviews about Vivid seats.
Here, Vivid seats have got 4★ ratings out of 5.
There are several critical negative reviews of Vivid reviews that answer the question of whether is Vivid seats legit or not.
Vivid seats are legit but not reliable enough to buy tickets with close eyes.
How do Vivid seats work?
Vivid seats have not disclosed the way of their work and the information we are sharing here is based on our assumptions and information that we collected from internal sources of Vivid.
The majority of the tickets on Vivid seats are sold by the sellers.
Vivid seats have a team that keeps getting in touch with the events, shows manager, or promoter.
They either buy tickets in bulk at a very cheap price and then resell them to the customers online or probably they even don’t buy the tickets and start selling to the customers.
This is the reason many people complain that they bought the ticket and later they got an email that the tickets are full.
Why are tickets so cheap on Vivid Seats?
As explained above tickets are cheaper at Vivid seats because they buy tickets in bulk or get in touch directly with the manager or promoter of the event.
There can be m, many more reasons and also offer many rewards.
Are Vivid seats the same as Ticketmaster?
No, Vivid seats and Ticketmaster are both different. They both sell Concerts, sports, and theater tickets online.
I can say their work is the same but they both are different companies.
Ticket Master is the oldest company who started selling concert and theater tickets online.
If you take my and a few experts’ recommendations Ticket master is much better than Vivid seats to buy tickets.
Related Article – Is Back Market Legit?
Best Vivid Seat Alternatives
There are many alternatives to Vivid seats that are legit in selling tickets. I will also share the best way to buy tickets online.
So spend some of your extra time reading the remaining information below.
If you are still not so sure about Vivid then you can check a few best alternatives for Vivid seats.
1. Ticket Master
Ticket Master is one of the best and most reliable websites for booking concerts and theater tickets.
When you visit their website you will find many offers on the top part of the website.
Keep in mind even ticket master has many negative reviews and low ratings on Trustpilot and Sitejabber.
But you can give it a try by using them too, you better speak to their customer service before booking tickets.
2 . Stubhub
Stubhub is another best alternative to Vivid seats which is safe and reliable for booking tickets online.
StubHub has a 100% Fan Protect promise, which means tickets will be 100% authentic and arrive before the event.
But still, I would recommend that you should contact them to confirm all your doubts.
SeatGeek is considered one of the biggest ticket search engines and avail all types of tickets in many countries.
SeatGeek has a 4.2★ rating on Trustpilot along with many positive reviews.
So after reading whether is Vivid seats legit or not, if you are looking for an alternative you can go with Seatgeek.
FAQs on Is Vivid Seats Legit
Can you cancel your ticket from Vivid Seats?
Unfortunately No, after buying tickets from the Vivid seats you can not cancel or refund them until the event has been canceled.
Sellers do not allow any cancellation, refund, discount, or exchange and so Vivid seats also do not cancel it.
So better be aware and make your final decision before booking tickets.
Is vivid seat legit for rolling loud?
Yes, Vivid seats are legit for rolling loud and you can get tickets for rolling loud at a cheaper price.
Do Vivid seats have fees?
Yes, Vivid seats charge fees too like other sellers which are added during the checkout.
I guess after reading is Vivid Seats legit or a Scam you know how to buy tickets.
You better make a call to them, clarify all your doubts with all questions and record it for future use.
However, all ticket websites have both negative and positive reviews it’s hard to say which is best. Let me know if you had any experience with Vivid Seats and also write your review on websites like Trustpilot.