SeatGeek is a popular platform to buy tickets for concerts, sports and shows at very affordable prices. But is Seat Geek legit and reliable enough to buy tickets?
But cheaper doesn’t mean that we can put our hard-earned money in the trash for nothing.
Personally, I have not bought any tickets from Seatgeek but several friends did and before writing this article, I made whole research to give you the authentic answer.
There are people who say Seatgeek is SCAM so many say it’s trustworthy.
If you have read the reviews, you may have gotten confused.
Don’t, worry by the end of this article you will get brief detail on whether is Seat Geek legit or not and whether should you buy tickets from them.
Is Seat Geek Legit?
Yes, SeatGeek is a legit website that was founded in September 2009 by Russel D’Souza and Jack Groetzinger.
But, according to customers’ reviews and experience, it’s not too trustworthy and reliable.
SeatGeek is a legitimate business that sells tickets at cheaper prices but there are lots of complaints about SeatGeek.
We will discuss everything about Seat Geek but first, let’s see why and how Seat Geek is legit.
In September 2017, Seatgeek was announced as an official ticketing partner of Seattle Sounders FC and in 2019, SeatGeek was named one of the fastest and most innovative companies for live events.
On average 8 Million+ people visit their website every month and 5Million+ downloads on the Plays store with a 3.4★ rating out of 5.
The information above clearly indicates that Seat Geek is a legitimate company but why is it not so reliable?
SeatGeek Reviews 2022
So far you got the answer of is Seat Geek legit or not in Yes, but before booking tickets from them you should also read the reviews given by the customers.
Here I am taking reviews from the 3 top review platforms BBB, TrustPilot and SiteJabber.
After reading the reviews, do not forget to read more information below that will help you to know more about Seatgeek.
SeatGeek Reviews on TrustPilot
Trustpilot is one of the trusted platforms to check the reviews from real customers.
On Trustpilot, there are a total of 6,516 reviews for SeatGeek in which they have got a 4.2★ rating which is considered very good.
Approx 68% of the customers have given Excellent ratings and 16% of the people have given negative reviews as bad.
So according to this, it would not be wrong to say that 80% of the people are happy with SeatGeek and 20% of people are not happy.
After reading reviews here, I found 3 major issues that customers are having.
- Tickets not guaranteed
- Poor Customer service
- Not suitable while booking outside of US and Canada.
All the negative reviews have issues related to the above 3 points.
SeatGeek Reviews on BBB
BBB (Better Business Bureau) is one of the popular and open platforms for customers to review any business or register a complaint.
On BBB, there is a total of 407 reviews for SeatGeek in which they have got a 2.24★ rating out of 5 which is average.
Now one thing you must get aware that the majority of the people come to BBB to make complaints and give bad reviews.
Here also most people have issues with
- Getting Refund
- Poor Customer service
- Tickets not guaranteed
SeatGeek Reviews on Sitejabber
SiteJabber is another popular platform where people come to rate any business according to their experience.
On SiteJabber there is a total of 2,309 reviews in which they have got a 3.7★ rating out of 5 which is good.
Here positive reviews are mostly related to the ticket low pricing.
Most of the negative reviews here are related to the delivery of the tickets where customers are complaining that Seatgeek holds the tickets with them even after booking.
Is Seat Geek Reliable and Trustworthy?
After reading reviews and taking feedback from a few of the people whom I know my honest answer is that SeatGeek is not so reliable and trustworthy for guaranteed tickets.
However, most of the customers are satisfied with the Seatgeek ticket pricing and availability.
They are legit and satisfy most of the customers but their tons of reviews that say that SeatGeek is not reliable.
So if you are willing to know that are SeatGeeks tickets guaranteed, the answer is both Yes and NO.
Yes, because they try their best to deliver the right ticket on time.
No, because if even 5% of people are having issues, where they don’t, get their tickets at the right time or have trouble getting refunds then I won’t consider such business much reliable.
Even other ticket booking websites like Vivid seats and Ticket master also have similar issues.
Is SeatGeek Real and Safe to Buy Tickets?
Yes, SeatGeek is a real and safe website that sells millions of tickets. Their website is secure with SSL and your information is not stored by them.
So, Is Seatgeek a good place to buy tickets?
Yes, it’s a good place to buy tickets but you need to be a little careful as the tickets are delivered just 48 hours before the show or concert starts.
So, your tickets may get cancelled or have issues when Seatgeek can say that your tickets are not confirmed.
Read their policies and my tips below to safely buy tickets from Seatgeek.
Are Seat Geeks tickets guaranteed?
No, SeatGeek tickets are not guaranteed as sometime your ticket may get cancelled or unconfirmed right before the event.
Though they have the Buyer Guarantee according to which.
- Tickets will be delivered in time with valid entry to the event.
- The tickets you will receive will be the same as you have ordered.
- If any of the above two points do not occur, you will be provided with comparable, or better tickets to the events or offered a refund by contacting SeatGeek immediately.
- Full refund if the event is cancelled and not scheduled for any future date.
If you read this Seatgeek buyer guarantee policy carefully, you will notice that majority of the customers are not aware of this and so they fail to get a refund or satisfaction.
How Seatgeek Works
SeatGeek works very similar to Amazon where they connect customers with the sellers selling tickets.
When you browse any concert, sports or show tickets, SeatGeek shows the best sellers with price comparison so that you can choose the best and cheaper deals.
They have a rating system where they show in front of every ticket to grab the best available seats at low prices.
SeatGeek prefers the vendors who guarantee the tickets and apply the assurance from them to pay 120% of the ticket if the ticket goes fake or unconfirmed.
This is the reason I said Yes to the question is Seat geek legit and safe?
Why Seatgeek is so Cheap?
There are third-party vendors who sell tickets on Seatgeek and as Seatgeek shows the best deal to the customers, vendors put the ticket price as low as possible.
This is main the reason why Seatgeek tickets are cheaper.
Seatgeek tickets are either re-sold tickets or that have been allocated inventory to SeatGeek
Is there any Seatgeek promo code available?
If you are looking for some more discounts on upcoming events then you can visit CNET coupons to find some good deals.
Best SeatGeek Alternatives (is Seat Geek legit)
Seatgeek is considered among the top events ticket-selling websites but probably after reading “is Seat Geek legit” and reviews you may be thinking of some best alternatives for SeatGeek.
There are a few best alternatives but keep in mind all alternatives have negative reviews.
Chances of getting a bad experience with any online website are always there and probably you had a bad experience before with a legit online website.
Below are a few best alternatives for SeatGeek
1. Ticket Master
Ticket Master is one of the best and most reliable websites for booking concerts and theatre tickets.
When you visit their website you will find many offers on the top part of the website.
Keep in mind even ticket master has many negative reviews and low ratings on Trustpilot and Sitejabber.
But you can give it a try by using them too, you better speak to their customer service before booking tickets.
2. Vivid Seats
But again like Seatgeek they too have negative reviews as well.
3 . Stubhub
Stubhub is another best alternative to Vivid seats which is safe and reliable for booking tickets online.
StubHub has a 100% Fan Protect promise, which means tickets will be 100% authentic and arrive before the event.
But still, I would recommend that you should contact them to confirm all your doubts.
FAQs on Is Seat Geek Legit?
Is Seatgeek legit for broadway tickets?
Yes, Seatgeek is legit for broadway tickets and at the beginning of 2021, broadway made Seatgeek for their ticketing.
But before buying tickets make sure you read the description and seller’s policy, so in case you want to cancel or get a refund.
Is SeatGeek a good place to buy tickets?
Yes, Seatgeek is a good place to buy event tickets and to be honest you expect cant more than getting a cheap ticket.
Once it comes to cancelling or getting a refund all ticket booking websites won’t accept cancellation.
Can I Cancel or get a refund for a ticket once the order is placed on Seatgeek?
You cannot cancel or get a refund for the ticket sold on SeatGeek until the event has been cancelled without any rescheduled information.
All tickets on Seatgeek are sold by third-party vendors who mark sold seats as final.
So just keep in your mind that once you have bought the tickets from them, you cannot cancel it.
Why do my tickets from Seatgeek have someone else name?
Many people are still clear that how Seatgeek and many online events tickets website work.
As explained above that how Seatgeek works, the name on the tickets is of the customers who originally bought this ticket from the primary market like the event box office.
But they have resold it at a low price which is further bought by the Seatgeek resellers.
Hopefully, in this detailed article on whether is Seat Geek legit or not you got all the required and authentic information.
In my opinion, Seatgeek is the best place to buy event tickets. But as these tickets are cheaper, keep in mind that you can not cancel or get a refund after the ticket is booked.
You can only have the issues when you look for a refund and then speak to customer service where you will surely have a bad experience as there is no provision for cancellation.
Let me know if you still have any questions related to Seatgeek in the comment box.